competitive salary
Italy
Human Resources / Recruiting, Information Technology
English
hybrid
about the company
At Talent Garden, we believe in a connected Europe and with more than 21 campuses in 7 countries, we can offer you exactly that. Meet like-minded people within the European network and connect with potential business partners in the startup ecosystem - all within an innovative working atmosphere that will help your business to grow.
diversity statement
"We are represented by more than 22 nationalities, our work pace is fast and constant. Our diversity is our strength and our shared passion and vision is how we make things happen."
your area of responsibility
Provide first-line technical support to colleagues across all locations, addressing hardware, software, and connectivity issues in a timely manner
Set up and maintain devices, user accounts, and access rights during onboarding, offboarding, and role changes, in coordination with external IT partners
Track and resolve requests through our internal helpdesk system, ensuring accurate documentation and timely follow-ups
Maintain and update internal IT documentation, procedures, and knowledge base articles
Support the management of office IT infrastructure, including local networks, printers, and shared devices
Collaborate with internal teams to map digital processes and identify opportunities for improved integrations or workflows
Assist with vendor management and procurement tasks, including contract tracking and license renewals
Contribute to small internal projects aimed at improving systems, tools, or operational efficiency
Monitor and report on key system metrics or errors, escalating issues when needed and supporting troubleshooting efforts
Manage Google Workspace and other core platforms, handling user access, basic configurations, and vendor coordination when needed
your profile
Experienced in troubleshooting hardware, software, and network issues, with a solid understanding of operating systems and basic network management
Comfortable with internal helpdesk systems and able to document technical procedures clearly and effectively
Confident supporting business process mapping, data integrations, and digital platforms across multiple teams
Familiar with vendor coordination, including contracts, purchase orders, and procurement-related tasks
Structured in your approach to problem-solving, with a proactive mindset for identifying and improving inefficiencies
Comfortable taking initiative, asking the right questions, and suggesting improvements when needed
Motivated by helping others and making tools, processes, and systems work smoothly across teams and locations
Capable of managing small projects independently and communicating clearly with both technical and non-technical stakeholders
Skilled at prioritizing tasks, meeting deadlines, and staying up-to-date through self-directed learning
Based in Milan or nearby, and able to easily reach our local campuses when needed
Willing to occasionally travel to other Talent Garden locations to provide on-site support
Nice to have
Basic knowledge of cloud infrastructure, especially AWS services like Lambda, Step Functions, and CloudWatch
Previous experience with ERP, CRM, or other enterprise systems
Familiarity with Scrum or Agile methodologies
Some exposure to programming languages and API integrations
the benefits
Hybrid work environment, allowing you to work wherever you prefer, unless your physical presence is needed for business reasons
Access to all our co-working spaces across Europe
Free access to all our Master courses
EdenRed meal vouchers and a €1,000 welfare budget to spend as you like
Mum&Dad policy offering (even more) flexible remote work options for expecting parents, a €1,000 bonus, and additional leave for dads to bond with their child
An extra 6 working days of vacation each year, on top of local regulations
December 24 and 31 automatically become holidays when they fall on weekdays
Company-provided MacBook
Access to discounts, events, and networking opportunities at our co-working spaces
P.S. We’re pet-friendly, so you’re welcome to bring your furry friend to work!
